Privacy Policy


This privacy policy explains how The Hallway Psychotherapy uses and protects information you may share with the service.

What information is collected and how is it stored?

The Hallway Psychotherapy collects sensitive data (e.g. name, date of birth, address, details of health conditions and presenting issues).  Hand-written notes will be taken during sessions and calls.  These notes are kept in a single file within a lockable storage unit.  E-mails received from you, which include information that may be helpful to the work, will be printed and included in your file.  The electronic version will then be deleted.  An electronic log including your client code and dates of sessions are kept for tax purposes.

Cookies are small pieces of data stored on your browser and are typically used to keep track of your settings and the actions you take on the website.  The Hallway Psychotherapy do not use this data.  However, the data may be used by Wix (the software used to develop this website) to monitor and analyse the performance, operation and effectiveness of the Wix platform.

Why data is collected?

The personal information you share with The Hallway Psychotherapy is used in order to provide a service that meets your needs.  

Who is the data shared with?

As outlined in the Terms and Conditions, your case may be discussed with the therapist's supervisor.  This is to ensure that your therapist is working effectively and ethically.

Information about you will be kept confidential and will not be shared with third-parties.  The only exception to this is if your therapist believes you to be at risk (please see Terms and Conditions for further information).


You may request that your therapist share information with a third-party (e.g. your GP), the terms of which would be discussed.


How long will this data be kept?

Session notes are kept while you continue to engage with psychotherapy.  However, notes may be held for up to one year after which point they are destroyed.  However, you can request that your notes be destroyed at any time (see right to erasure, below).  A list of sessions, with general information about the presenting issues alongside a client code, will be held for up to three years for insurance purposes.

Your data rights

Under The Data Protection Act (2018) you have eight rights in relation to all data held about you:

1.        The right to be informed

2.        The right of access

3.        The right to rectification

4.        The right to erasure

5.        The right to restrict processing

6.        The right to data portability

7.        The right to object

8.        Rights in relation to automated decision making and profiling.

To find out more information, please visit:

Use of the Website

You may choose to use the Contact Form or send an e-mail.  In doing so, you are sharing that information with The Hallway Psychotherapy and this is only used to process your enquiry.  The information is kept private and is stored securely until it is no longer of use or you do not decide to engage with the service.  Your information will not be shared for marketing purposes.

External links take you to websites that may have different privacy policies.

Updated: 14th October 2020