Terms and Conditions



The Hallway Psychotherapy cannot offer an emergency service, although urgent appointments may be available. If you are concerned about your safety, or the safety of others, you should alert relevant professionals: call a General Practitioner (GP), 999, or attend your nearest Accident and Emergency Department. 

If you feel you require emotional support, you may find it helpful to contact local or national services such as

The Samaritans (Telephone: 116 123). 


The Hallway Psychotherapy maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy’s Ethical Framework.  


You can read more about the data gathered by the service and its use in the Privacy Policy.  

At times, your case may be discussed with a supervisor, the purpose of which is to ensure that your psychotherapist is abiding by the principles of ethical practice and continuing professional development.  Supervisors are also expected to work within an ethical framework, and this includes confidentiality.

Information about you may be passed on to other relevant professionals (e.g. GP, Social Work and/or the Police) in cases where safety is concerned: 

1.      If you intend to harm yourself or another person

2.      if a child or vulnerable adult is at risk of harm or neglect

3.      if a Court instructs the provision of this information


In the above cases, your psychotherapist will endeavour to discuss with you their decision for breaking confidentiality, but it may be the case that the urgency of the situation requires them to act immediately without prior consultation with you.


A rate per session will be agreed with you.  Session rates will not be increased during the psychotherapeutic work.  The rate may change however if you decide to change the format (i.e. online to in-person) or the location of the sessions.  Payment is due on the day of the appointment and can be made by cash or bank transfer, the details of which will be shared with you.  

Cancellations and Missed Sessions

The full rate for the consultation or session applies if a cancellation is received within one week of the scheduled appointment or the session is missed.  However, appointments may be rescheduled (subject to availability) within that same week, and can be extended to include an online session where another in-person session is not possible.

Updated: 10th October 2020