Terms and Conditions



The Hallway Psychotherapy cannot offer an emergency service, although urgent appointments may be available.  If you are concerned about your safety, or the safety of others, you should alert relevant professionals: call a General Practitioner (GP), 999, or attend your nearest Accident and Emergency Department. 

If you feel you require emotional support, you may find it helpful to contact local or national services such as

The Samaritans (Telephone: 116 123). 


The Hallway Psychotherapy maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy’s Ethical Framework.  Notes will typically be taken during sessions and will be kept in a secure location.  You can read more about the use of this information in the Privacy Policy.  At times, your case may be discussed with a psychotherapy supervisor, the purpose of which is to ensure that your psychotherapist is abiding by the principles of ethical practice and continuing professional development.  Supervisors are also expected to work within an ethical framework, and this includes confidentiality.

However, information about you may be passed on to other relevant professionals (e.g. GP, Social Work and/or the Police) in cases where safety is concerned: 

1.      If you intend to harm yourself or another person

2.      If a child or vulnerable adult is at risk of harm or neglect

3.      If a Court instructs the provision of this information


In the above cases, your psychotherapist will endeavour to discuss with you their decision for breaking confidentiality, but it may be the case that the urgency of the situation requires them to act immediately without prior consultation with you.


A rate per session will be agreed with you.  Payment is due on the day of the appointment and can be made by cash, cheque, PayPal or bank transfer, the details of which will be shared with you.


Please note the cancellation policy: the full rate for the consultation or session applies if a cancellation is received within one week of the scheduled appointment.  However, appointments may be rescheduled (subject to availability) within that same week.